18+ Only | Social Casino for Entertainment Only | Virtual Currency Only | No Real Money Gambling | No Real Prizes

Responsible Gaming Policy

Last Updated: January 2025

OUR COMMITMENT: While ultherisfrontier is a social casino for entertainment only (not real money gambling), we are deeply committed to responsible gaming practices and player wellbeing.

1. Our Commitment to Player Wellbeing

At ultherisfrontier, we believe in providing safe, responsible entertainment. We are committed to:

  • Promoting healthy gaming habits
  • Providing tools for self-management
  • Protecting vulnerable individuals
  • Educating users about responsible gaming
  • Offering easy access to support resources
  • Maintaining strict age verification (18+)

2. Social Casino vs. Real Money Gambling

2.1 Important Distinction

ultherisfrontier is NOT a real money gambling platform. Our games use virtual currency only, which has no monetary value. However, we recognize that even entertainment gaming should be enjoyed responsibly.

2.2 Risk Awareness

For individuals with gambling problems or addiction history, even social casino games may be inappropriate. We strongly recommend consulting a professional counselor before engaging with casino-themed content if you have concerns.

3. Self-Limitation Tools

We provide tools to help you manage your gaming:

3.1 Time Reminders

Set reminders to prompt you to take breaks during extended play sessions.

3.2 Self-Exclusion

Request temporary or permanent exclusion from the Platform by contacting support@ultherisfrontier.com. We will process self-exclusion requests within 24 hours.

3.3 Activity Tracking

Monitor your play time and gaming patterns to maintain awareness of your habits.

3.4 Reality Checks

Periodic reminders about the entertainment-only nature of the Platform and virtual currency.

4. Professional Support Resources

If you or someone you know needs help with gambling problems, free confidential support is available:

4.1 New Zealand Support Services

4.2 Support for Family and Friends

  • Family Services: 0800 211 211
  • Relationship Services: 0800 735 283

5. Protecting Vulnerable Players

5.1 Age Verification

Strict 18+ age requirement is enforced. We use age verification measures to prevent underage access.

5.2 High-Risk Indicators

We monitor for signs of problematic gaming behavior and may proactively reach out with support resources.

5.3 Cooling-Off Periods

Users can request breaks from the Platform at any time, with no questions asked.

6. Signs of Problem Gaming

Watch for these warning signs:

  • Gaming interferes with work, school, or responsibilities
  • Neglecting relationships or social activities
  • Feeling anxious or irritable when not gaming
  • Spending excessive time thinking about games
  • Gaming to escape problems or negative feelings
  • Using social casino as "practice" for real gambling
  • Lying to others about time spent gaming

7. Responsible Gaming Guidelines

We encourage all users to:

  • Set time limits before playing
  • Take regular breaks (at least every hour)
  • Balance gaming with other activities
  • Never use gaming to escape problems
  • Be honest about your gaming habits
  • Seek help if gaming becomes problematic
  • Remember: this is entertainment, not practice for real gambling

8. Staff Training

Our support team is trained to:

  • Recognize signs of problem gaming behavior
  • Provide appropriate resources and referrals
  • Handle sensitive situations with care and confidentiality
  • Process self-exclusion requests promptly

9. Education and Awareness

We actively educate users about:

  • The difference between social casino and real gambling
  • Healthy gaming habits
  • Available support resources
  • Signs of problematic gaming
  • How to access help

10. Compliance with Regulations

This Policy aligns with:

  • New Zealand Gambling Act 2003
  • Problem Gambling Foundation of New Zealand guidelines
  • International best practices for responsible gaming

11. Reporting Concerns

If you have concerns about your own gaming or someone else's, contact us:

  • Email: support@ultherisfrontier.com
  • Subject: "Responsible Gaming Concern"
  • All inquiries are handled confidentially and with care

12. Continuous Improvement

We regularly review and update our responsible gaming measures to ensure we're providing the best possible protections and support for our community.

REMEMBER: Help is always available. You are not alone. Recovery is possible.

Crisis Support: Gambling Helpline NZ: 0800 654 655 (Free, 24/7)